Eligibility for Refunds and Returns:
- We offer a 14-day return policy from the date of receipt. To be eligible for a refund, the item must be unused, in the same condition as received, and in the original packaging.
Initiating a Refund & Return:
- To request a refund or return, please contact our customer service team at info@eric-af.com with your order number and a brief explanation of the reason for the return. Our team will guide you through the process and provide you with a return authorisation if applicable.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure that the return is received.
Refund Processing:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 10-14 business days.
Non-Refundable Items:
- Certain items are non-refundable, Please note this information before making a purchase.
Exchanges:
- If you receive a defective or damaged item, we will gladly exchange it for the same product. Please contact our customer service team for assistance.
Late or Missing Refunds:
- If you haven't received a refund within the expected timeframe, please check your bank account. If the refund is still not visible, contact your credit card company or bank, as processing times may vary. If the issue persists, please reach out to our customer service team.
Changes to This Refund & Returns Policy:
- We reserve the right to update or modify this refund and returns policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
Contact Information:
- If you have any questions or concerns about our refund and returns policy, please contact us at info@eric-af.com